Complaint vs. Compliance
What is the difference between complaint history and compliance history?
Complaint history provides information on complaints made on a facility that has violated regulations governing licensed child care. The purpose of regulations is to protect the health, safety, and well-being of children in child care facilities.
Compliance history provides additional information related to a child care facility’s license. Examples of additional information are:
- How long the facility has been licensed and personnel changes
- Types of training the provider has on record with the Office of Child Care
- Any special conditions or exceptions on the facility’s current license
- Observed noncompliance noted during visits other than a complaint visit
- Other actions such as fines, revocations, and denials
Complaint history alone does not give the complete background of a facility. For a more thorough summary, the Office of Child Care encourages individuals to call 1-800-556-6616 and also request the compliance history of a child care facility.
How to Make a Complaint
Child Care in Provider’s Home
An individual wishing to register a complaint against a provider who is providing child care in their home may call the Office of Child Care’s Central Office at 1-800-556-6616. You will speak to a compliance specialist who will take your information and refer it to a local child care licensing specialist to follow up on.
Child Care Center
An individual wishing to register a complaint against a child care center, may call the facility’s licensing specialist or may call the Office of Child Care’s Central Office to get the name and phone number of the facility’s licensing specialist. The licensing specialist will take your information and follow up on your complaint.